Question: To reduce waiting time by actively managing system constraints, managers could consider: I. Using a reservation system for customer arrivals II. Shifting demand from high-demand

To reduce waiting time by actively managing system constraints, managers could consider: I. Using a reservation system for customer arrivals II. Shifting demand from high-demand periods to low-demand periods. III. Offering more customized services IV. Improving the efficiency of bottlenecks

a. I and II

b. I and III

c. II and III

d. I, II and IV

e. I, II, III and IV

(*e is not correct)

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