Tom is Brad's manager in the GoFast call center. Recently, Tom's team has not been meeting its call quota, and Tom believes it is because Brad is not resolving the customer's issues fast enough because he does not understand company policy well enough. Tom decides to put Brad on a performance improvement plan. What might Tom do instead if he really wants to help Brad succeed? Send Tom back to training so he can relearn the information he doesn't know. Meet with Brad to discuss his performance and come up with some goals and resources to help Brad improve. Create an incentive program for all the employees so that Tom will be more motivated to meet his call quota. Give Tom a verbal warning before placing him on a PIP so he has some time to improve before it will be on his record

Answer rating: 100% (QA)

The detailed answer for the above question is provided below The best ... View the full answer