Topic: Balanced Scorecard (BSC) system? (Select GOOD answers!)

1. Balanced Scorecard system is a

• a) strategic controlling system, to measure distance from strategic goals
• b) evaluation technique, used for banking
• c) game, playing with cards
• d) data analysis for any purposes
• e) survey of the customers opinion about the company

1. Being balanced in BSC means

• a) to have four viewpoints of owners, customers, managers, workers
• b) to speak always back and force
• c) to take into consideration not only positive things but also negative ones
• d) to understand each stakeholders expectations
• e) nothing important

1. Mapping strategic goals in BSC means

• a) collect the goals categorized to viewpoints, examine the co-dependencies
• b) put the goals on a geographical map
• c) understand the position of different managers in the organization
• d) understand the technology used by the company
• e) understand the human-related problems in the company

1. What to do, if we want to approach non-measurable goals in Balanced Scorecard?

• a) non measurable goals can be scored with more measurable indicators
• b) ask our customers opinion
• c) ask our employees opinion
• d) ask the opinion of our owners
• e) ask the opinion of the competitors about the topic

1. How to define measurable indicators and measurements?

• a) good indicators are based on existing or easy to measure data
• b) indicators should be based on survey anyhow
• c) each goals should be measured directly
• d) indicators should not be measured only estimated
• e) indicators should be published in advance