topic: Conflict and negotiation

mini case Organizational Behaviour (ORGB1135) referrence Stephen P. Robbins '

Introduction

• Very brief overview of the organization and the situation

Symptoms

• Red flags or symptoms clear, obvious indications that behavior in a department or group or company is a problem. Symptoms are obvious, you can see the behavior

• Symptoms are not the significant problem that demands a solution

Steele:

• From the textbook, search for and present the concept, theory, or model that explains why behaviours raise the red flag (or are symptomatic)

• Must use the vocabulary of the topic

• Optional include definitions or not

Nor Aine Martinez:

Cause (optional)

• You may recognize an underlying cause; at times not as relevant (optional)

• A cause may or may not be analyzed independently of the symptoms and problem statement

Problem statement

• A specific short (2 3 sentences)

• Compels action by management

• Might include a timetable. Ex. Within three months

Olivia Hewitt:

• Is specific and solutions can measure change

• This is difficult to write; consult with the instructor for approval of the problem statement

Solution options

• Most behavioral solutions depend on variables of the situation

• Rarely in organization behavior is there one best/right solution

• Consider at least 2 approaches or 2 solution options

Purvi Jani:

• These two solutions must be distinct, realistic, and practical.

• Present the solution

• Name the advantages (pros) and disadvantages (cons) of each solution. Examples are costs, expertise, organization culture

Justification

• Name your preferred solution

• Explain this preference