Total quality management involves the whole organization. It is about improving the quality of product or service leading to better profit earned as the result of increasing sales or reducing operational costs.

Q6B.1) Use appropriate example to support your answer, critically appraise the impact of quality to an organization management strategies. [2.5 Marks]

Q6B.2)Using appropriate example to support your answer, critically evaluate the different views of quality. [3 Marks]

Q6B.3)Using appropriate examples to support your answer, critically describe any 1 TQM techniques that can be applied for the above purposes. [2 Marks]