1. Total Quality Management (TQM) methodology can be applied to help reach operational goals. The most effective application in the hospitality industry would be in the improvement of guest services with the goal of increased profitability. Using what you learned from the topic study materials and your own research, discuss two ways to improve (long-term) hospitality profitability strategies.
2. Research TQM and profile a hospitality company that would benefit from adopting the TQM strategy. Justify your explanation with specific examples and ideas.
3. Select one principle from the eight primary elements of TQM and explain how you would apply the principle to your front office department. Provide two specific examples to support your ideas.
4. TQM describes a management approach in which total employee involvement is required in order to maintain high product quality and service standards. Describe three challenges you foresee with getting employees to participate and work toward common goals. Discuss potential strategies for addressing each challenge.