TQM Technique Quality circle Example/Description At a set time during the workweek, 6 to 12 members meet, identify problems, and try to find solutions. These members are free to collect data and take surveys. Many companies train people in team building and problem solving. At the Franklin Steel Products Plant in Franklin, Kentucky, employees from the Dana Corporation's Perfect Circle Products unit manufacture as many as 3,500 different part numbers, primarily for automakers Ford, General Motors, and DaimlerChrysler, as well as thousands of after-market products. Despite the high-volume, high-mix environment, Dana Frankdin has maintained a 99% on-time delivery rate to customers since 2001. The philosophy here is that with each unit produced, with each hour, with each day and each week, the plant gets just a little bit better Carleton University in Canada reviewed the websites of 24 universities and visited four leading universities to learn how to improve its housing allocation services, Reductions in vacancy rates led to a $400,000 gross revenue increase. Continuous improvement Six Sigma Benchmarking Which of the following factors is likely to have a negative impact on the success of a TQM program? Check all that apply. Employees use participation and teamwork to tackle significant problems. Managers expect to see dramatic innovations as a result of TOM. Management believes that TOM will solve all of the company's problems. Continuous Improvement becomes a way of life