Training & Development

case scenario:

Ms. Layla has been working efficiently in your organization for past 1.5 years as a supporting staff in the first shift starting at 7.00 a.m. She oversees the main reception desk at your office. Her duties include attending the phone calls and maintaining the call logs and managing the visitors etc. Recently in June 2020, the company has purchased new software to assist the operations at the reception. You have heard from her line manager Mr. Ebrahim that Layla seems to commit some serious mistakes these days and she appears to be stressed at work. Ebrahim mentioned that Layla is not productive at work in comparison with the newly recruited staff working in the second shift from 13.00 hours. Ebrahim recommended to hire a new employee to replace Ms. Layla.

You have known Layla as a hardworking employee since the joining date. She aspires to be promoted as the office manager once she completes her 2-year tenure in December 2020. You had a chat with Layla today, and she admitted that there is some lag from her side at work and is worried about her performance appraisal at the end of the year. She explained how she is juggling her roles as a wife and a new mother. She also said that she is not very familiar with the new software used at the reception.

a) You have been asked to prepare a report with suggestions / recommendations to support Layla to improve her work efficiency, work life balance and to achieve a career progression for her in the capacity of HR Manager. List down any three suggestions/ recommendations from your report. (150 - 200 Words) (3 Marks) (ILO: A3, B1, C1, C2, C3)

b) The information below shows some training methods that are commonly adopted by these organizations. Match the information with the name of the training methods that might be suitable to the job positions given. (2 Marks) (ILO: A1)

No.

Job position

Training method

1

A newly hired Maths teacher at Ahlia University with a PhD in Maths as well as 5 years university teaching experience.

2

A pilot who is hired newly to fly huge Cargo aircrafts of DHL who has over 2000 hours of experience flying the medium sized aircrafts.

3

100 instructors of a leading university in Bahrain require a training from an Oxford University Professor who is an expert in a certain area, during July 2020.

4

President of company X would be retiring in 3 months time. Vice President (VP), Marketing is accompanying the President in all the meetings and take part in operations since last 3 months as the VP is expected to get promoted as the President.