Training Employees and Developing Employees for Future Success

Chapter 7

1. Assume that you are the human resource manager of a small seafood company. The general manager has told you that customers have begun complaining about the quality of your company's fresh fish. Currently, training consist of senior fish cleaners showing new employees how to perform the job. Assuming your needs assessment indicates a need for training, how would you plan a training program? What steps should you take in planning the program?
2. Why do organizations provide diversity training? What kinds of goals are most suitable for such training?

Chapter 8

1. Recommend a development method for each of the following situations, and explain why you chose that method.
   1. An employee recently promoted to the job of plant supervisor is having difficulty motivating employees to meet quality standards.
   2. A sales manager annoys salespeople by dictating every detail of their work
   3. An employee has excellent leadership skills but lacks knowledge of the financial side of the business
   4. An organization is planning to organize its production workers into teams for the first time