True or False

1. A cause-and-effect diagram (also known as a fishbone diagram because of the way it looks) is a quality control tool that identifies, sorts, and graphically displays the potential causes of employee dissatisfaction.

2. A control chart is graph that shows whether a process has remained stable or has undergone some change over time.

3.A process flowchart is a quality control tool that identifies, sorts, and graphically displays the potential variables of a service problem.

4. Many government regulatory acts such as the Federal Food, Drug, and Cosmetic Act, the Environmental Protection Act, and the Hazardous Products Act were intended to protect consumers.