TT&A, Inc. is a call center that manages its customers requests over the telephone. The number of

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Question:

TT&A, Inc. is a call center that manages its customers’ requests over the telephone. The number of calls for each working day for the past three weeks is imputed into the EXCEL worksheet as shown. The seasonality index for Tuesday is

A. 0.2146

B. 0.1957

C. 0.1543

D. 0.1710

	A	B	C	D	E	F	G	H
1	Demand	Monday	Tuesday	Wednesday	Thursday	Friday	Total
2	Week 1	550	500	400	500	590	2540	1
3	Week 2	570	520	410	530	630	2660	2
4	Week 3	590	540	420	555	665	2770	3
5	Total	1710	1560	1230	1585	1885	7970