Under the new policy, the response would be highly standardized, reducing the standard deviation for writing the response e$-$mail to $0\mathrm{.}5$ minute. The average writing time would remain unchanged. d$.$ How would the amount of time a lawyer can dedicate to the search for large settlement cases change with this new operating policy? e$.$ How would the average time a customer has to wait for the response to his$/$her e$-$mail change? Note: This includes the time until the lawyer starts writing the e$-$mail and the actual writing time.