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According to the step-by-step formula for implementing change directing the rider involves finding the bright spots in a sliuation. the rational part of the brain. providing clear directions. all of the above QUESTION 33 Ted. the manager at Paradise Cafe, decided to change the software used to conduct transactions and enter customers orders, Rather than creating a step-by-step manual and training employees on how to use the new software, he decided to send a brief text to his opening staff to make them aware that they will need to learn and follow a new process the next morning. The staff was unable to get the restaurant system open and place any customer orders for the first half of the day because they had no instructions on how to use the software. This is an example of haw ted failed to implement which stage in the 3 keys to behavior change? Direct the Rider Motivate the Elephant Shape the Path Find the Emotional Connection. QUESTION 34 According to the step-by-step formula for implementing change. motivating the elephant involves finding the bright spots in a situation. petting rid of hindrances: enguging the omotional side