Question: URGENT ANSWER PLEASE QUESTION 2 Customer service is a process for providing competitive advantage and adding benefits to the supply chain in order to maximize

URGENT ANSWER PLEASE

QUESTION 2 Customer service is a process for providing competitive advantage and adding benefits to the supply chain in order to maximize the total value to the ultimate customer. a) 70% per cent of XYZ Distributors business is from warehouse sales. The other 30% come from non-stock items, direct shipments, and customer blanket orders. In June 2016, XYZ invoiced 10,000 line items. Out of this, 3000 lines containing non-stocks, direct ships, and customer blanket orders were all shipped to customers within the promise date. However, only 5,600 of the 7,000 line items filled from warehouse stock were shipped by the required date. (0) Calculate the customer service level by considering all 10,000 line items. (ii) Recalculate the customer service level, if only warehouse stock shipments are considered. (iii) Interpret your results in parts (i) and (ii). (6 marks)

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