Question: USA Airlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, internal process, innovation
USA Airlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, internal process, innovation and learning, or financial.
tablePerformance measure, Cash flow from operations, Percentage of ground crew trained, Return on investment, Market value, Safety violations per mile flown, Customer complaints, Flight attendant training sessions attended, Time airplane is on ground between flights, Airplane miles per gallon of fuel, Revenue per seat, Cost of leasing airplanes,
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