Question: USA Airlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, internal process, innovation

USA Airlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, internal process, innovation and learning, or financial.

\

table

[[

Performance measure,

], [1 .

Cash flow from operations,

], [2 .

Percentage of ground crew trained,

], [3 .

Return on investment,

], [4 .

Market value,

], [5 .

Safety violations per mile flown,

], [6 .

Customer complaints,

], [7 .

Flight attendant training sessions attended,

], [8 .

Time airplane is on ground between flights,

], [9 .

Airplane miles per gallon of fuel,

], [10 .

Revenue per seat,

], [11 .

Cost of leasing airplanes,

]]

USA Airlines uses the following performance measures. Classify each performance measure

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