Question: use the ritz - carlton case study to answer questions below: Introduction 1 . What are the main constituents of Ritz - Carlton s total

use the ritz-carlton case study to answer questions below: Introduction 1. What are the main constituents of Ritz-Carltons total quality management system? 2. Why are leadership and empowerment both important in TQM? How are they practiced 3. in Ritz-Carlton? 4. What are the main areas of lean system/thinking that Ritz-Carlton can use? Do you suggest DMAIC approach? Why? 5. How does Ritz-Carlton evaluate the results of its quality management system? Conclusion

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