Question: Using Apples Genius Bar as an example, explain how Apple could analyse the enterprise, organising and resource levelsto align the IT services it delivers with

  1. Using Apples Genius Bar as an example, explain how Apple could analyse the enterprise, organising and resource levelsto align the IT services it delivers with the business services that clients are seeking. (6 Marks)
  2. Distinguishtwo (2) challenges Apple would face in integrating its systems and delivering a standardised and coherent global IT infrastructure. (2 Marks)

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