Using Business Process Reengineering (BPR) methodology, suggest solution framework for following situations? [

a) Situation: Facing falling demand in service, an organization needs to adjust fees, but also wants to validate that their processes are efficient enough to be merit an increase in fee to the public. Challenge: How do we improve current processes to better serve our customers?

b) Situation: An organization is considering outsourcing a part of their operations that has been in place for many years. There is internal controversy over the matter and they are looking for all the facts before they make a final decision. Challenge: Should we outsource?