Using Crosby's 14 steps to quality improvement, create two real scenarios or ideas for each of the following using the steps and the words fortunately and unfortunately. Create an example of how implementing each step would be fortunate and if it was not implemented how it would be unfortunate. Write each statement, then write a fortunate statement to support it and below it, write an unfortunate statement to support the same step. Submit to the appropriate drop box Make it clear that management is committed to quality for the long term Form cross-departmental quality teams Identify where current and potential problems exist Assess the cost of quality and explain how it is used as a management tool Improve the quality awareness and personal commitment of all employees Take immediate action to correct problems identified Establish a zero defect program Train supervisors to carry out their responsibilities in the quality program Hold a Zero Defects Day to ensure all employees are aware there is a new direction Encourage individuals and teams to establish both personal and team improvements Encourage employees to tell management about obstacles they face in trying to meet quality goals Recognize employees who participate Implement quality controls to promote continual communication Repeat everything to illustrate that quality improvement is a never-ending process Using Crosby's 14 steps to quality improvement, create two real scenarios or ideas for each of the following using the steps and the words fortunately and unfortunately. Create an example of how implementing each step would be fortunate and if it was not implemented how it would be unfortunate. Write each statement, then write a fortunate statement to support it and below it, write an unfortunate statement to support the same step. Submit to the appropriate drop box Make it clear that management is committed to quality for the long term Form cross-departmental quality teams Identify where current and potential problems exist Assess the cost of quality and explain how it is used as a management tool Improve the quality awareness and personal commitment of all employees Take immediate action to correct problems identified Establish a zero defect program Train supervisors to carry out their responsibilities in the quality program Hold a Zero Defects Day to ensure all employees are aware there is a new direction Encourage individuals and teams to establish both personal and team improvements Encourage employees to tell management about obstacles they face in trying to meet quality goals Recognize employees who participate Implement quality controls to promote continual communication Repeat everything to illustrate that quality improvement is a never-ending process