Question: Using the average arrival rate and average service rate per server you calculated in Part One, what are the performance metrics for the service process?
Using the average arrival rate and average service rate per server you calculated in Part One, what are the performance metrics for the service process? Complete the table below.
Performance Metrics for Service Process
m
A customershour
From Part One
L customers
W hours
Lq customers
Wq hours
TS hours
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