Using the class scenario, develop a business case for the hypothetical outsourcing of the CIT IT Help Desk functions. Background: The CIT currently uses up to three student work-studies to provide the internal 'help desk' functions. What if we hired local non-student individuals instead? Elements to include in this business case are as follows:

a. An alternatives analysis that compares existing internal operations to an outsourced external service provider.

b. A reasonably-estimated cost-benefit analysis for each of the alternatives. You can use external sources to find the expected costs for each alternative.

Class Enterprise Architecture CIT Scenario. For all of the deliverables that you will submit over the semester for this course, they require an understanding of a specific set of business processes that you are not likely to have as a student. Rather than have you find a business to case-study (whose information will be abstract at best), the enterprise architecture you will be documenting is one you are moderately familiar with. The scenario used for this course is for you to document the current enterprise architecture for the portion of the School of Creative and Information Technologies (CIT) that you are familiar with: The portion that turns accepted students into successful graduates. You are going to document the strategic goals / products / processes / components / infrastructure / people in CIT that are needed to teach the courses and graduate students with a BT in IT with reasonable success