Using the class scenario, develop a business case for the hypothetical outsourcing of the CIT IT Help Desk functions. Background: The CIT currently uses up to three student work-studies to provide the internal help desk functions. What if we hired local non-student individuals instead? Elements to include in this business case are as follows:

a. An alternatives analysis that compares existing internal operations to an outsourced external service provider.

b. A reasonably-estimated cost-benefit analysis for each of the alternatives.

c. A reasonably-estimated return on investment calculation for each of the alternatives.

*Assume class scenario is a college campus*