Using the following information, write a formal business letter. Please type your answer in the space provided.

You work as the Customer Care Officer at CARWINSOME, a hybrid used car trading platform offering both online and offline services. Your office is located at A-08-08, Tropicana Avenue, Persiaran Tropicana, 47410 Petaling Jaya, Selangor Darul Ehsan, Malaysia. You received the following letter from a customer, Mr Amzah Sulong, regarding his recent secondhand car purchase.

Dear Customer Service Team I purchased a Puegoust car at your car dealership outlet in Johor Bharu on 18 September 2022 but had numerous problems with the vehicle after only a month of use. Im upset with the secondhand car I bought for RM98,000 as I had to spend nearly RM20,000 on repairs in just a month.

After just one week of purchasing the car, its signal lights began blinking intermittently. When I took the car for inspection, I was told that I needed to clean the filter for RM350.00. That was the first nightmare of many to come. Water started leaking into the front of my car a couple of days after the first repair. I later discovered that this happened due to problems with the rubber seal. One week after that, the car's air-conditioning also started malfunctioning, and I was told a few days ago, during an inspection, that there were issues with the car's pipes, brakes, and other parts and that I needed to spend RM18,000 on a complete overhaul. Before purchasing the car, the car dealer informed me that the mileage of the seven-year-old vehicle was approximately 100,000km. I tried contacting the car dealership regarding the above problems, but my efforts proved futile. I would like this issue to be solved immediately and be compensated for my repair costs. Thank you.

Write a reply to Mr Amzah Sulong, explaining the unpleasant incidents and making amends. You need to inform him about your companys policy and provide appropriate compensation to resolve the matter promoting goodwill. Make it clear to Mr. Amzah that the car's 1-year limited warranty ONLY covers replaced defective parts and does not cover labour costs. If the vehicle is damaged due to misuse, he will be charged for repairs, and the 1-year limited warranty will be voided.

Remember to promote goodwill and use appropriate language with correct grammar. Use the standard letter format ('Full Block' style).