Question: Using the following narrative, create a flowchart to illustrate the process. Ensure you include the following: control activities, documents, and key reports. New customers populate

Using the following narrative, create a flowchart to illustrate the process. Ensure you include the following: control activities, documents, and key reports.

New customers populate a New Customer Form and email to CustomerService@alma.com. The form is then used to manually populate a customer profile within NetSuite by a Customer Service Representative. The customer form is attached within the NetSuite customer profile for reference. Once populated, the Customer Service Representative clicks Submit within NetSuite and the profile is automatically routed to the Customer Service Manager. Using the attached form, the Customer Service Manager will review to ensure completeness and accuracy of information captured. If approved, the Customer Service Manager will click Finalize within NetSuite and the profile is activated. If rejected, the customer profile remains inactive and is routed back to the Customer Service Representative.

At month-end, the Customer Service Representative pulls the NetSuite Customer Change report. For changes occurring during the period, the Customer Service Representative will pull supporting documentation to illustrate appropriateness of the change made to existing customer information. The analysis and report is sent to the Customer Service Manager for review and approval. Discrepancies are investigated and resolved within the Customer Service Representative as needed. Approval is noted via email.

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