Question: Using the following narrative to design a database by drawing an Entity - Relationship Diagram. Include the maximum and minimum cardinalities for each relationship you
Using the following narrative to design a database by drawing an EntityRelationship Diagram.
Include the maximum and minimum cardinalities for each relationship you identify.
NARRATIVE:
The Repair Clinic is run by Mr Steve Johnson. He has two employees in the shop and has asked you to
develop a database to help better track his data. He wants to keep data about customers, customer
power equipment, repairs, employees, services offered, parts in inventory, appointment calls, and cash
receipts. Customers call to make service appointments to bring their power equipment to the shop for a
diagnosis visit. When customers call, one of the shop clerks records which equipment will be brought in
and what kinds of services the equipment possibly requires ieoil change, blade sharpening.
Carburetor tune up etc. Every appointment for a repair must involve at least one service and may
involve many. If a customer has more than one piece of equipment eg lawn mower and leaf blower
that needs a repair, they make backtoback appointments for diagnosis on the same day.
At each diagnosis Steve Johnson reviews the equipments repair history, records the model and serial
number, notes the reason for the repair, records his diagnosis and provides the necessary services. The
services provided may be the ones requested when the appointment was made, but depending upon
the results of his diagnosis, he may perform additional services. Also, depending on the diagnosis, Steve
will possibly recommend any number of parts to repair the equipment, or may not recommend any.
Steve warranties any repairs for a period of days from date of service. Mr Johnson requires all
equipment to be brought back for another diagnosis prior to fulfilling any warranty claims. At the
conclusion of the diagnosis or repairs performed that day for the customer, the cash receipts clerk takes
payment from the customer for all diagnosis and repair fees and parts required
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