Using the PDF attached to the assignment, you will rate your understanding of each area under the Communication and Relationship Management Assessment $($Pg$.3$ and $4).$

Rate your understanding of each item for $1$A$,1$B$,$ and $1$C$.$

You will then develop a plan to increase your knowledge in those $3$ areas. The booklet gives you suggestions. For example, you should see suggestions under $1$A$,1$B$,$ and $1$C for readings, programs, leadership assessments, and self$-$study courses.

Your plan should be at least one to two pages $($double$-$spaced$).$ It should reflect on your scores and identify at least one resource you will use to improve your knowledge in that area.

COMPETENCY LEVEL

Novice Competent Expert

A$.$ Relationship Management

Organizational structure and relationships $3$

Build collaborative relationships $4$

Demonstrate effective interpersonal relations $3$

Develop and maintain medical staff relationships $4$

Develop and maintain supplier relationships $3$

Identify stakeholder needs$/$expectations $2$

Provide internal customer service $4$

Practice and value shared decision$-$making $3$

Other professional norms and standards of behavior as defined

by professions such as AHA, physician$$s oaths, and

other professional pledges $4$

Creating an ethical culture in an organization $3$

B$.$ Communication Skills

Public relations $2$

Principles of communication and their specific applications $3$

Sensitivity to what is the correct behavior when communicating

with diverse cultures, internal and external $4$

Communicate organizational mission, vision, and objectives

and priorities $2$

Identify and use human and technical resources to develop

and deliver communications $4$

Prepare and deliver business communications, including

meeting agendas, presentations, business reports, and

Project Communications Plan $3$

Present results of data analysis to decision makers $2$

Provide and receive constructive feedback $3$

Use factual data to produce and deliver credible and

understandable reports $2$

$1.$ Communication and Relationship Management

Readings: $3,4,11,17,20,22,30,33,58,60,67,74,84,86,89,93,103,110,114$

Programs: $5,10,12,13,12,15,17,18,30,33,40,45,50,52,54,62$

Leadership Assessments: $1,5,6,7$

Self$-$Study Courses: $2,3,18$

COMPETENCY LEVEL

Novice Competent Expert

C$.$ Facilitation and Negotiation

Mediation, negotiation, and dispute resolution techniques $3$

Team building techniques $4$

Labor Relations Strategies $2$

Build effective physician and administrator leadership teams $3$

Create, participate in$,$ and lead teams $4$

Facilitate conflict and alternative dispute resolution $3$

Facilitate group dynamics, processes, meetings, and discussions $3$

Readings: $11,20,22,24,56,72,86,116$

Programs: $10,12,16,38,41,43,50$

Leadership Assessments: $6,7$

Readings: $3,4,11,21,35,69,74,84,87,100,102,108,110,114$

Programs: $4,38,41,49,50,62$

Leadership Assessments: $4,6,7$

Self$-$Study Courses: $2,18,23$

COMMUNICATION AND RELATIONSHIP MANAGEMENT DEVELOPMENT PLAN