Using the revision techniques, improve the simplicity, conciseness, positive phrasing, courteousness, "you" attitude, and power of the following sentences to improve their readability.

Please complete the exercises below.

"You" attitude

1. We request that you use the order form supplied in the back of our catalogue.

2. We insist that you always bring your credit card to the store.

Positivity

3. We don't make refunds on returned merchandise that is soiled.

4. You failed to specify the color of the blouse you ordered.

5. When you say we've doubled our profit level, you are _______ (wrong).

6. Glen monopolizes every meeting by being ____________ (a loudmouth).

Courteousness

7. You claimed that you mailed your cheque last Thursday, but we have not received it.

Freedom from bias

8. A pilot must have the ability to stay calm under pressure, and then he must be trained to cope with any problems that arise.

Concreteness

9. We will be opening our new facility sometime this spring.

"Fresh" language

10. Being a jack-of-all-trades, Dave worked well in his new selling job.

Currency

11. I have completed the form and returned it to my insurance company, as per your instructions.

Active voice

12. The employees were represented by Janet Hogan.