Using the steps to service recovery, provide a script for how you would respond to a customer who is upset due to a stock out of their favorite product. Listen to the customer, show compassion, provide a fair solution, and timely. Provide a full script. An actual real life situation. Since the customer walks in the store script. Not just parts. No explanations just a full script since the customer walks in store, when customer gets mad, how it was managed, etc. Just a script.