Variables data concern measured values such as dimensions, weight, etc.

True

False

The purpose of the Pareto chart is:

To identify and isolate the causes of a problem

To show where to apply resources by revealing the significant few from the trivial many

To collect variables data

To determine the correlation between two characteristics

Which of the following reveals whether process variation is the result of a special cause?

Control Chart

Check Sheet

Pareto Chart

Run Chart

Which of the following is an example of attribute data?

Voltage

Accepted/rejected

Dimensions

Weight

When a problem solution returns a process to the state that existed before the problem occurred, a total quality organization would say that the problem was NOT resolved.

True

False

Dr. Jurans 85/15 rule holds that at least 85% of an organizations problems would be eliminated if employees did their jobs correctly.

True

False

There are two ways to evaluate decisions. One way is to:

Examine the results

Examine the input that is used in decision making

Evaluate the process used in making the decision

A or C

Objective information is:

Not always factual

Factual

Open to interpretation

Not reliable

Factors that inhibit problem solving creativity include:

Failing to be concerned about risk

Fear of looking foolish or being rejected

Having more than 4-5 people on the team

Allowing ambiguity

After defining a problem, the next step in the problem-solving/decision-making process should be: Institute a temporary fix to keep things moving

Use Five-Why analysis

Clarify the issue or problem in order to grasp the situation

Define what the outcome should be

Which of the following is a strategy for helping people think creatively?

Idea vending (or stirring the pot)

Being risk averse

Unwillingness to hear over the top ideas or input

Looking for the one right answer.