Watch the following short video.

https:$//$www$.$youtube.com$/$watch$?$v$=$M$66$ZU$2$PCIcM

$1.$ According to you, what are the two main elements of the design of products and services $($e$.$g$.,$ QFD$,$ House of Quality, Value Engineering$)?$ Explain why each one is crucial.

$2.$ How can the Internet be an important component of the design and development of new products and services? $($You can pick $2-3$ steps of the product and service design, among the $6$ steps shown in the reading, and explain briefly the role of the Internet$)$