We learned about Remote Desktop and RDP (Remote Desktop Protocol), which IT technicians use to manage remote
Question:
We learned about Remote Desktop and RDP (Remote Desktop Protocol), which IT technicians use to manage remote computers. A similar app, Quick Assist, is also built into Windows, beginning with Windows 10's Anniversary Update. Quick Assist is a client-server application that uses the HTTPS protocol to provide a convenient way for an IT technician, family member, or computer enthusiast to remotely connect to someone else's computer while providing assistance with a computer problem.
Using Quick Assist, the person receiving assistance works at the host computer, which is acting as the server in this client-server application and is serving up its desktop to the other computer. The technician providing assistance works from the client computer, which receives the host computer's desktop. For Quick Assist to work, both computers must be running Windows 10, the technician providing assistance must have a Microsoft account, and the person receiving the connection must agree to it by entering a code generated by the technician's client computer. work with a partner where one person acts as a technician giving assistance, and the other acts as a person getting assistance. Quick Assist is designed to help people who are not in the same location work together. So if you and your partner are working on two computers in the same room, pretend you are actually working in remote locations. Perform both sets of steps twice, so you each have the chance to give and get assistance.
To give assistance:
- Click Start and type Quick Assist, or open the Windows Accessories folder in the Start menu.
- Click Give assistance, and sign in with your Microsoft account if necessary. You see a 6-digit security code that is valid for 10 minutes.
- Do one of the following to share this information with the person you're assisting:
- Copy to clipboard: Paste the security code and instructions into an email or chat app.
- Send email: Use Quick Assist to send the security code and instructions directly by email.
- Provide instructions: Prepare to read aloud the instructions and security code on your screen as you talk the other person through the connection process over the phone. After the connection is established, your computer displays the screen of the person getting assistance (the host computer), along with a toolbar (see Figure 1-24) that will help you interact with the other computer.
To get assistance:
- Click Start and type Quick Assist, or open the Windows Accessories folder in the Start menu, and click Quick Assist.
- Click Get assistance.
- Enter the code provided by the technician giving assistance, and click Submit.
- Click Allow to give permission for the technician to have access to your computer. After the connection is established, a toolbar appears at the top of your computer screen. During a Quick Assist session, the technician providing assistance has the same rights and privileges as the user account that is signed in on your computer (the host computer). Click Pause to temporarily prevent the technician from accessing your computer. Close the toolbar to end the connection.
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr