Webers, Inc case study:

Question #3. Develop a new set of metrics that Webers can use to measure the performance of the new process using this model:

Webers, Inc Metrics 2020-SCOR Model W1 Process Metrics | PROCESS CATEGORY: DELIVER STOCKED PROCESS NUMBER: W1 PRODUCT Process Category Definition The process of delivering product that is sourced or made based on aggregated customer order/demand and inventory re-ordering parameters. The intention of Deliver Stocked Product is to have the product available when a customer order arrives (to prevent the customer from looking elsewhere). For service industries, these are the services that are pre-defined and off-the-shelf (e.g. standard training). Products or services that are "configurable" cannot be delivered through the Deliver Stocked Product process, as configurable products | require customer reference or customer order details. Performance Attributes Metric Supply Chain Reliability Product Order Fulfillment Supply Chain Responsiveness Order Fulfillment Cycle Time | Current logistics order cycle time Supply Chain Agility | Upside Delivery Flexibility Upside Delivery Adaptability Downside Delivery Adaptability Additional Delivery Volume Current Delivery Volume Supply Chain Costs Order Management Cost Order Management Labor Cost Order Management Automation Cost Order Management Property, plant and Equipment Cost Order Management GRC and Overhead Cost Fulfillment Cost Transportation Cost Fulfillment Customs, Duties, Taxes and Tariffs Costs Fulfillment Labor Cost Fulfillment Automation Cost Fulfillment Property, plant, and Equipment Cost Fulfillment GRC, Inventory, and Overhead Cost Supply Chain Asset Management Cash-to-Cycle Time Return on Supply Chain Fixed Assets Return on Working Capital Inventory Days of Supply - WIP Inventory Days of Sunnly - Finished Goods Webers, Inc Metrics 2020-SCOR Model W1 Process Metrics | PROCESS CATEGORY: DELIVER STOCKED PROCESS NUMBER: W1 PRODUCT Process Category Definition The process of delivering product that is sourced or made based on aggregated customer order/demand and inventory re-ordering parameters. The intention of Deliver Stocked Product is to have the product available when a customer order arrives (to prevent the customer from looking elsewhere). For service industries, these are the services that are pre-defined and off-the-shelf (e.g. standard training). Products or services that are "configurable" cannot be delivered through the Deliver Stocked Product process, as configurable products | require customer reference or customer order details. Performance Attributes Metric Supply Chain Reliability Product Order Fulfillment Supply Chain Responsiveness Order Fulfillment Cycle Time | Current logistics order cycle time Supply Chain Agility | Upside Delivery Flexibility Upside Delivery Adaptability Downside Delivery Adaptability Additional Delivery Volume Current Delivery Volume Supply Chain Costs Order Management Cost Order Management Labor Cost Order Management Automation Cost Order Management Property, plant and Equipment Cost Order Management GRC and Overhead Cost Fulfillment Cost Transportation Cost Fulfillment Customs, Duties, Taxes and Tariffs Costs Fulfillment Labor Cost Fulfillment Automation Cost Fulfillment Property, plant, and Equipment Cost Fulfillment GRC, Inventory, and Overhead Cost Supply Chain Asset Management Cash-to-Cycle Time Return on Supply Chain Fixed Assets Return on Working Capital Inventory Days of Supply - WIP Inventory Days of Sunnly - Finished Goods