Question: WebSoft Solutions, a medium - sized software development company, is facing issues with product quality and customer satisfaction. The CEO acknowledges the necessity for a
WebSoft Solutions, a mediumsized software development company, is facing issues with product quality and customer satisfaction. The CEO acknowledges the necessity for a structured approach to quality management and decides to implement TQM The company must plan the introduction of TQM to ensure both immediate improvements and the longterm sustainability of the initiative. b Identify the key steps for TQM implementation based on the PDCA PlanDoCheckAction cycle, tailored to the software development industry.
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