Question: WebSoft Solutions, a medium - sized software development company, is facing issues with product quality and customer satisfaction. The CEO acknowledges the necessity for a

WebSoft Solutions, a medium-sized software development company, is facing issues with product quality and customer satisfaction. The CEO acknowledges the necessity for a structured approach to quality management and decides to implement TQM. The company must plan the introduction of TQM to ensure both immediate improvements and the long-term sustainability of the initiative. b) Identify the key steps for TQM implementation based on the PDCA (Plan-Do-Check-Action) cycle, tailored to the software development industry.

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