Week $2$ Discussion $-$ Change Readiness

Prepare

Review the case study, Dealing with Small Business Conflicts: Celebrating LGBTQ$+$ Pride or Avoiding Customer Prejudice.

Respond

Based on the case study from the discussion preparation, how would you describe the challenges faced by the bakery owner in terms of change readiness?

What policies or strategies could Simply Delicious adopt to promote both employee safety and customer satisfaction?

Describe the pros and cons of each approach and identify which approaches will also promote business continuity.