What are two important practices an employee should use when engaging in a crucial conversation?

Responses

Be flexible and prepared if the conversation goes against what was planned.

Be flexible and prepared if the conversation goes against what was planned.

Write everything down and share the written communication with others.

Write everything down and share the written communication with others.

Strive to use "and" instead of "but" during the communication.

Strive to use "and" instead of "but" during the communication.

Rehearse what you are going to say and stick with it regardless of what occurs.