What has been your experience with building trust or trusting others at work? Please reflect on two different trust experiences you've had:

1. One where specific actions built trust (trusting you or someone else). What were the actions that made it stick (at least 3)? Were you able to rely on that trust?

2. One where trust was violated. What happened? What efforts were made to revive it (at least 3)? Did it work?

3. Considering what you can glean about your own social and emotional competencies from what we read about them (see chart below for summary), select two of your competencies and describe how each would help you build and/or repair trust.

Emotional and Social Competencies from HBR Self-Awareness Self-Management Social Awareness Relationship Management Emotional Self-control Empathy Influence Emotional Self-Awareness Adaptability Coach and Mentor Achievement Orientation Conflict Management Positive Outlook Organizational Awareness Teamwork Inspirational Leadership