What is a customer$-$centric environment and why is it important in todays world? Describe $($don$\text{'}$t just list$)$ three forms of communication channels from Chapter $1$ through which companies view their customers and provide a real$-$life business example for each?After reading the article in Chapter $1$ over Zappos, describe two goals and two challenges for Zappos in providing good customer service before they were acquired by Amazon. Give examples of internal customers and external customers of a college such as TSTC$.$ Why are they equally important? Describe $($dont just list$)$ the four basic needs of customers described in the lesson. What business or service fulfills each of those needs for you as a customer in your local area? Specifically how do they fulfill each of those four needs?What is a social customer? Discuss $($dont just list$)$ four characteristics of one. Describe a social customer you know who has most of those characteristics and give examples of why they do$.$Describe the difference between outsourcing and homeshoring in todays global customer service environment? How did the Covid$-19$ pandemic alter this dynamic? Describe two ways in which diversity in the workplace is advantageous to businesses and give a real$-$life example of each way. Describe two ways in which diversity can be challenging to businesses and give a real$-$life example of each way.Describe $($don$\text{'}$t just list$)$ each of the following four customer personalities: Analytical, Driver, Amiable, Expressive. Based on one of those personalities, produce one customer service real$-$life scenario where you as the CSR of a specific business are trying to help one of these customers.Describe $($don$\text{'}$t just list$)$ each of the following five generations of customers presented in Chapter $2$: Mature, Baby Boomers, Generation X$,$ Generation Y$,$ Generation Z$.$ Based on these differences, produce one customer service real$-$life scenario where you as a CSR of a specific business are trying to help one of these generations. Based on the tips provided in the lesson for communicating with disabled customers, produce a customer service real$-$life scenario where you as a CSR of a specific business demonstrates proper communication with each of the following: a physically disabled customer, a visually impaired customer, a hearing$-$impaired customer, a mobility$-$impaired customer, and a speech$-$impaired customer.