Question: What is a gap analysis in ISO 9001 standards certification process? a. Gap between ISO 9001 and ISO 19011 b. Gap between the one company

What is a gap analysis in ISO 9001 standards certification process?
a.
Gap between ISO 9001 and ISO 19011
b.
Gap between the one company and their competitor who do not have ISO 9001 certification
c.
Gap between where the company is and where it needs to reach for meeting the ISO requirements
d.
Gap between the supplier and the client of the certification
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Question text

In the PDSA cycle, Establishment of measurement system happens at:
a.
Study
b.
Act
c.
Do
d.
Plan

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