- What is a key question to ask when developing a Monitoring Plan?

a. What is the output of the SIPOC?

b. Where are the Standard Operating Procedures?

c. Was the root cause verified?

d. How will we continue to keep an eye on the Y measure?

- Which of the following is NOT an appropriate element to include in the Project Storyboard?

a. Names and descriptions of stakeholder resistance

b, The Project Charter

c, A chart showing "before" and "after" project performance

d. The SIPOC

- What is the importance of the Control Phase in terms of its placement in the DMAIC method?

a. It takes root cause verification information and develops solutions that will solve the process issues

b, It uses collected data and process information in order to verify the root cause of process issues

c. It provides monitoring of the solution in order to sustain the gains

d. It clarifies the problem, the process and the customer of the process prior to data collection

- Jumping to solution without confirming root cause hypotheses

a. Setting up the right measures to monitor the new process

b. Getting commitment from Sponsors and Team Members up front

c. Ensuring that root causes are either verified or disproven

d. Ensuring that root causes are either verified or disproven