What is enterprise resource planning (ERP)? Multiple Choice a means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability connects the plans, methods, and tools aimed at integrating separate enterprise system