What is enterprise resource planning?

Multiple Choice

the analysis and redesign of workflow within and between enterprises

a standardized set of activities that accomplish as specific task, such as processing a customer's order

a process that integrates all departments and functions throughout an organization into a single MIS system so that employees can make decisions by viewing enterprisewide information on all business operations

a process involving managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability