What is enterprise resource planning? Multiple Choice Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. A standardized set of activities that accomplish as specific task, such as processing a customer's order. The analysis and redesign of workflow within and between enterprises. Integrates all departments and functions throughout an organization into a single MIS system so that employees can make decisions by viewing enterprisewide information on all business operations