What is enterprise resource planning?

Multiple Choice

$$ the analysis and redesign of workflow within and between enterprises

$$ the increase of customer loyalty and retention and an organization's profitability by managing all aspects of a customer's relatior an organization

$$ integration of all departments and functions throughout an organization into a single IT system so that employees can make dec viewing enterprise$-$wide information on all business operations

$$ a standardized set of activities that accomplish a specific task, such as processing a customer's order