Question: What is interactive voice response ( IVR ) ? A phone switch routes inbound calls to available agents All of these Directs customers to use

What is interactive voice response (IVR)?
A phone switch routes inbound calls to available agents
All of these
Directs customers to use touch-tone phones or keywords to navigate or provide information
Automatically dials outbound calls and when someone answer's, the call is forwarded to an available agent
What is interactive voice response (IVR)? A phone switch routes inbound

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

What is Automatic call distribution? Multiple Choice Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent. Directs customers to use touch - tone...

Q:

ALL AUTOMOTIVE Hall Automotive Accelerates Customer Relations with inContact Hall Automotive, a group of 14 multi-franchise auto dealerships located throughout Virginia and North Carolina, knew they...

Q:

What is interactive voice response? a technology that automatically dials outbound calls and when someone answers, the call is forwarded to an available agent a technology that directs customers to...

Q:

Hi Sara Hope you are doing well. I need to prepare Ratio Analysis for eBay company and Amazon. I uploaded the most recent 10-K report for the most recent years, 2014 to 2016. Please let me know if...

Q:

Hi Sara Hope you are doing well. I need to prepare Ratio Analysis for eBay company and Amazon. I uploaded the most recent 10-K report for the most recent years, 2014 to 2016. Please let me know if...

Q:

Hi Sara, Please find my attachments for your information. Thank you Masoumeh P 3-2 P 3-2 The following information was obtained from the accounts of Lukes, Inc., as of December 31, 2012. It is...

Q:

Hi Sara Hope you are doing well. I need to prepare Ratio Analysis for eBay company and Amazon. I uploaded the most recent 10-K report for the most recent years, 2014 to 2016. Please let me know if...

Q:

Hi Sara, Please find my attachments for your information. Thank you Masoumeh P 3-2 P 3-2 The following information was obtained from the accounts of Lukes, Inc., as of December 31, 2012. It is...

Q:

Hi Sara, Please find my attachments for your information. Thank you Masoumeh P 3-2 P 3-2 The following information was obtained from the accounts of Lukes, Inc., as of December 31, 2012. It is...

Q:

What is interactive voice response? Question 3 4 options: a technology that automatically dials outbound calls and when someone answers, the call is forwarded to an available agent a technology that...

Q:

The following information pertains to Rembrandt Inc.'s pension plan for calendar 2017: Defined benefit obligation at Jan 1/17................. $96,000 Interest (discount)...

Q:

At age 32, Jessica decides to invest $3,600 per year in her retirement plan for 33 years, at which time she will be 65. She has decided to invest half of the funds in a stock fund and the other half...

Q:

7. Burning leaves is a ________________ condition for producing smoke. Fill in the blanks with necessary or suffi cient to make the following statements true. Aft er the blanks have been fi lled in,...

Q:

-/1 View Policies Current Attempt in Progress The following amortization and interest schedule reflects the issuance of 10-year bonds by Bridgeport Corporation on January 1, 2014, and the subsequent...