Question: What is the average defection rate for grocery store shoppers in a local area of a large city if customers spend $45 per visit, customers

What is the average defection rate for grocery store shoppers in a local area of a large city if customers spend $45 per visit, customers shop 52 weeks per year, the grocery store has a 4 percent gross margin, and the value of a loyal customer is estimated at $3,500 per year?

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