what is the business analysis process for : Case Study: Streamlining Operations with a Centralized Scheduling System Background: MediCare Health, a growing network of healthcare clinics, is facing challenges with its current patient appointment scheduling system, which is manual and decentralized. Each clinic has been managing its own scheduling, leading to inefficiencies, patient dissatisfaction due to long wait times, and lost revenues from appointment no-shows and double-bookings. With the goal of enhancing patient experience and operational efficiency, MediCare Health has identified the need to implement a centralized scheduling system that can be accessed by all its clinics. This system must be intuitive for staff, provide real-time updates, and integrate with their existing electronic health records (EHR) system