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CHAPTER 2 Design of Operations, Design of Product and Design of Services True or False Questions Dependability it is an objectives of a Product/Service Design. (Tor F). From a marketing perspective, the amount of market share a product or service stands to gain relates to acceptability of a concept. (T or F) Not all concepts which are generated will necessarily be capable of further development into a design. (T or F). In the Package, relationship between components of product to be produced is taken into account. (T or F). Project process is a type of process design to manufacturing. (T or F). Mass process is a type of design of Service. (T or F). Operations management is responsible for Designing the product. (T or F). Ideas' are essentially the same as concepts. (T or F) Multiple Choice Questions All product designs begin with a) a blueprint b) a cost analysis c) an idea d) a feasibility study e) a focus group . Where should product or service design start? a) With the customer b) With human resources, operations, and marketing c) With the operations manager d) With the marketing department . At a restaurant, which of the following is a 'core' part of the service? a) The environment in which food is served b) The provision of the meal c) The meal d) The preparation of food The goal of value analysis is to find ways of A. I. Reducing the cost of parts and materials B. II. Improving the performance of the product or service C. III. Incorporating multiple cultural values in global system design D. Both I and III E. Both I and II One way to increase reliability is to: A. improve component design B. increase the number of service stations C. increase mean repair time D. increase the number of dependent components E. none of the above . Which of the following is not a reason for redesigning a product or service? A. to reduce labor or material cost B. to increase the level of employee satisfaction C. to increase the level of customer satisfaction D. to attract and increase customer demand E. to increase quality . Which one of the following is not a factor of successful product and service design? A. be aware of what the competitors are doing B. be aware of what customers want C. know what government regulations are D. use computerized design techniques E. know what new technologies are available . Ideas for new or improved designs can come from: A. customers B. competitors C. research and development departments D. production departments E. all of the above The term 'degrees of newness' is associated with: A. average age of employees B. average length of time on the job C. total years of business experience D. degree of design change E. average age of the capital equipment Which of the following is an issue that designers must take into account in product and service design? A. legal, environmental, and ethical issues B. reliability C. standardization D. range of operating conditions E. all of the above