Question: What is the first major step in the control process? Multiple choice question. comparing performance against the standards setting performance standards measuring performance taking action

What is the first major step in the control process? Multiple choice question. comparing performance against the standards setting performance standards measuring performance taking action to correct problems

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2. In this chapter, the reader should reflect on the following concepts: Message, communication error, data, code, information, metaphor.

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4. As your starting point, take two everyday decisions you have made during the past year. Discuss these decisions based on the following question: Why do you think your decisions may have been wrong?